Dear Auxilium community,
The desktop wallets for Windows, MacOS and Linux will be online, including installation instructions, on auxilium.global/downloads as soon as the swap from sprts to AUX starts.
Always make sure you back-up your wallet accounts. Copy and store your keystore files in a safe (preferably offline) place. Keystore files hold your account details; and your AUX.
Support questions can be posted here.
We try and answer questions as soon as possible.
Block explorer: http://explore.auxilium.global/blockchain
We will add FAQs here.
Windows wallet is not synchronizing
Although the network is up and running, the block count in the wallet might not always be accurate. It sometimes displays incorrect block count or freezes (upon reload). This is a known cosmetic issue (nothing to do with the stability or security of the network and safety of your AUX). We are working on a fix.
It sometimes can be solved by simply restarting the wallet.
As long as your AUX keystore is safe and the Auxilium network is live, you are alright. Sorry for the possible inconvenience.
Is there a problem with the network/blockchain?
Please check the network/blockchain status. Green? All is good. As long as you have your keystore safe all is good. Your wallet might by out of sync? Good to know: the wallet is only a way to display and transfer AUX, it does not affect the AUX on the blockchain.
How long does it take to receive AUX when using the swap platform?
Approximately an hour due to at least 30 confirmations needed.
Are my coins lost?
If you have swapped using swap.auxilium.global, have provided an AUX address (step 2), and have sent SPRTS to the given address (step 3), then your coins are safe on the blockchain.
What should I do after not having received my coins after waiting an hour?
Please check if your SPRTS have had 30 or more confirmations: https://chainz.cryptoid.info/sprts/
Not 30 confirmation yet, please wait a while.
30 confirmations or more? Please check the AUX address: http://explore.auxilium.global/blockchain
Send us a private message with the following info:
- sprts address used for sending
- sprts address given by swap platform
- aux address used
What is the swap ratio?
The swap ratio is a variable, because the calculation is based on the total supply of Sprouts, which is increasing.
Total supply SPRTS \ 300 million = R = ratio
Your amount of SPRTS \ R = Your amount of AUX
Is it better to swap now or wait?
The ratio will increase every day. Swapping sooner would give you more AUX than swapping later.